FAQ
WHAT ARE YOUR HOURS?
You can reach us Monday thru Friday 9-5 Pacific Time via email (support@we-wood.us) or phone (+1 323 848 4896).
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.
WILL SALES TAX BE CHARGED?
Sales tax will be assessed on purchases shipped to California and New York State.
WILL THE WATCH FIT ME?
Yes - one size fits all! The band is just over 8 inches (220 mm) long and can be adjusted down to 6 3/4 inches (172 mm) short by removing links. If you need an extra large band, you can purchase extra links at $5/link (+ an additional shipping charge of $5 for US shipments and $7 for Canadian shipments) by sending a request to support@we-wood.us.
HOW DOES THE WATCH LOOK ON A SMALL WRIST?
GREAT >>>
WHAT ARE THE DIMENSIONS OF THE WATCH?
|
BAND
DATE: 8 3/4" (220 mm)
JUPITER : 8 1/4" (210 mm)
ODYSSEY: 7 3/4” (195 mm)
MOON: 7 3/4" (195 mm)
|
FACE (including wood frame / bezel)
DATE: 1 9/16" (42 mm) across, and 1/2" (12.75 mm) thick
JUPITER: 1 5/8" (41 mm) X 2" (51 mm) across, and 1/2" (12.75 mm) thick
ODYSSEY: 1 3/8” (35mm) across, and 1/2” (12.75 mm) thick
MOON: 1 1/4" (31.75mm) across and 1/2” (12.75 mm) thick
|
WATCH AN INSTRUCTIONAL VIDEO
Remove links until desired size:
DATE: loosen SCREW with a screw driver or flat head and pull it out with a tweezer or your fingertips to remove link. If necessary, give the screw a push with the end of a paperclip to remove it from the link. KEEP screws to put clasp back on the band.
***CLICK HERE for instructions on how to adjust the links of the DATE with the new PIN SCREW!***
WATCH AN INSTRUCTIONAL VIDEO
HOW DO I ADJUST THE JUPITER BAND TO FIT MY WRIST
JUPITER: first, look at each end of the PIN to determine which drill hole is smaller. Push PIN with metal tool through the SMALL end to remove link. KEEP pins to put clasp back on the band.
WATCH AN INSTRUCTIONAL VIDEO
*PLEASE NOTE: WEWOOD DATE & NEW JUPITER STYLES DO NOT INCLUDE SCREW DRIVER. THEY ARE AVAILABLE AT HARDWARE STORES, OR YOUR WATCH CAN BE CUSTOMIZED AT ANY JEWELRY OR WATCH SHOP.
WHAT IF I AM ALLERGIC TO METAL?
Although our watches are predominantly wood, the clasp of the watches is in metal and is in contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.
WHAT SHOULD I KNOW ABOUT WOOD ALLERGIES?
A hypoallergenic product minimizes the risk of allergies. It does' t have preservatives, dyes, alcohol, or nickel derivatives. Hypoallergenic does not mean anti-allergy. Allergies in fact, are unique for each body and can occur from any type of product.
To learn more about wood allergies, please click here.
ALLERGY DISCLAIMER
Please be informed that our products are made using 100% natural wood, and we don't use any toxic chemicals to treat or protect them. There are very few people who might experience an allergic reaction to woods. We suggest that while you are wearing the watch within the first few weeks, you should monitor your skin. In the remote possibility that you begin to experience any discomfort on your wrist or any kind of itch or rash, please stop wearing the watch immediately and visit your doctor.
WeWOOD disclaims all responsibility for any resulting damages, injuries or expenses related to causes created by wearing the wooden watch.
WHAT DOES THE BACK OF THE WATCH LOOK LIKE?
IS WeWOOD WATER RESISTANT?
No, but you can consider it splash-proof ;) It does just fine in the kitchen, even on the beach, but please don't take WeWOOD swimming! Like any natural wood, the wood slightly expands when getting wet, and this makes the flexibility of the links less supple. Generally, the wood fully recovers when dry.
Yes, you can replace the battery at any jewelry or watch shop.
WATCH AN INSTRUCTIONAL VIDEO FOR THE DATE
WATCH AN INSTRUCTIONAL VIDEO FOR THE JUPITER
HOW MUCH DOES THE WATCH WEIGH?
Feather-light WeWood weighs in at a mere 1.5 ounces (42 grams) - you barely notice it's on your arm.
HOW DO I KEEP MY WATCH CLEAN?
For unvarnished wood, mix two tsps each of olive oil and lemon juice and apply a small amount to a soft cotton cloth. Wring the cloth to spread the mixture further into the material and apply to the furniture using wide strokes. This helps distribute the oil evenly. If at any time your watch looks lighter or starts to change in appearance, we recommend that you apply a natural coating such as beeswax, lip balm, butcher block oil or walnut oil. Regular application can help to protect it against damage and improve the durability of the wood and help maintain the moisture balance to prevent drying or cracking.
WATCH AN INSTRUCTIONAL VIDEO
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Please check out the shipping section of our website... or click here to go right to it.
DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. Box address’s, no exceptions.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to any country capable of receiving mail via DHL. Please be advised that international orders can take several weeks for delivery, depending on the mail system of the receiving country. Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to WeWOOD because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise. For more shipping info or click here
PLEASE NOTE: Due to customs and duties, we are unable to return or exchange items outside of US and Canada.
WHAT IS THE WeWOOD WARRANTY?
WeWOOD offers 24 months limited warranty on manufacturer defects.
CAN I RETURN OR EXCHANGE MY WeWOOD?
You can return any watch for exchange or "store-credit" for any reason within 5 days of receipt. If you need to make a return, please send your watch along with your receipt to LYB Productions. We will be happy to replace your product with the same or similar item (based on items availability). For store credit, please email us your request before shipping back item.
Please send to:
LYB Productions
7401 Hollywood Blvd Suite 2
Los Angeles, CA 90046, United States
NOTE: For return and exchange outside of US and Canada territory customer will be fully responsible for shipment costs and extra fees (taxes,custom and duties etc.)
WHAT IS YOUR RETURN/EXCHANGE POLICY OVER THE HOLIDAYS?
As a courtesy to our customers, we will be extending our exchange and return policy during the holidays. For any watch purchased before Christmas, Valentine's Day, Mother's Day, Father's Day please send an email to support@we-wood.us no later than 7 days after the holiday and we will be happy to help you.
