General FAQ | WeWOOD Wood Watches

General FAQ

WHAT ARE YOUR HOURS?

  • You can reach us Monday through Friday 9-4 Pacific Time via email (support@we-wood.us).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.

WILL SALES TAX BE CHARGED?
  • Sales tax will be assessed on purchases shipped to California.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

  • Please check out the shipping section of our website... or click here to go right to it.


DO YOU SHIP TO P.O. BOXES?

  • Yes. we do ship to P.O Boxes via  USPS 


DO YOU SHIP INTERNATIONALLY?

  • Yes, we do ship internationally. Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality.  Please note, any order that is returned to WeWOOD because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise. For more shipping info click here.
    PLEASE NOTE: Due to customs and duties, we are unable to return or exchange items outside of US and Canada. In addition, we are not responsible for any money that may be lost during the conversion rate process. We do apologize for any inconveniences this may cause.                                

WHAT IS YOUR RETURN/EXCHANGE POLICY?

  • You can return any watch discounted less than 25% for any reason within 7 days of receiving your purchase as long as it is complete and unused . 
  • Within 14  days of receiving your order you may return any item discounted less than 25% for store credit or exchange. Items must be returned in their original packaging and be in new condition.

  • To return your purchase for any reason, please contact support@we-wood.us to obtain an RA (Return Authorization) number and customer return form  **NOTE: WeWOOD can only refund merchandise bought directly from we-wood.us. If you have purchased our product from a vendor, you will have to apply directly to them for any refund requests. We can, however, replace and repair merchandise purchased from authorized vendors.                        
  • See our warranty page for more details.
  • Shipping charges are not refundable unless the return/exchange is the result of our error. Items shipped without a return authorization number may be refused at time of delivery by our receiving department. Customer is responsible for all return shipping costs.
  • Please carefully package your item, ideally in the same packaging that we used to ship it to you along with its packing materials. Make sure to enclose a copy of the completed return form (complete with RA# in the corresponding section).**NOTE: We advise that you send the watch with tracking and signature required in case of loss

 

For the Holiday season, please keep in mind there is a 2-3 Business day window for shipping and processing orders (Christmas, Valentine’s Day, Mother’s Day, and Father’s Day).


WHAT IS YOUR HOLIDAY RETURN/ EXCHANGE POLICY?

  • You may return new, unused items discounted less than 25% for any reason up to 14 days after the Holidays for a full refund of the cost of the merchandise minus shipping costs. Items must be returned in their original packaging and be in new condition. 
  • You may exchange a new, unused items discounted less than 25% for any reason up to 21 days after the Holidays 

  • You may return any item discounted less than 25% for store credit for any reason up to 21 days after the Holidays. Items must be returned in their original packaging and be in new condition.

     To return your purchase, please contact support@we-wood.us to obtain an RA (Return Authorization) number and customer return form.**NOTE: WeWOOD can only refund merchandise bought directly from we-wood.us. If you have purchased our product from a vendor, you will have to apply directly to them for any refund requests. We can, however, replace and repair merchandise purchased from authorized vendors.
    See our warranty page for more details.                                                                                                      
  • Shipping charges are not refundable unless the return/exchange is the result of our error. Items shipped without a return authorization number may be refused at time of delivery by our receiving department. Customer is responsible for all return shipping costs.
  • Please carefully package your item, ideally in the same packaging that we used to ship it to you along with its packing materials. Make sure to enclose a copy of the completed return form (complete with RA# in the corresponding section). **NOTE: We advise that you send the watch with tracking and signature required in case of loss;
    If you are experiencing a problem with your WeWOOD watch, please see our warranty page.


WHAT IS YOUR CANCELLATION POLICY?

  • Requests for orders to be cancelled must be made before they have been shipped to receive a full refund. If merchandise has already shipped then standard Return/Exchange Policy applies.


WHAT IS YOUR REFUND POLICY?

  • If a refund is requested, expect a refund check to be mailed within 14 business days after we receive your return.


WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

  • WeWOOD does not cover the costs of duty/tax fees collected by the International Government’s Customs Department.