GLOBAL WARRANTY AND SUPPORT PROGRAM

IF YOU HAVE ANY PROBLEMS WITH YOUR WeWOOD WATCH, DON'T GO BACK TO THE STORE! 
Instead, please refer to our global warranty and support program.

This is how to proceed:
1) Send an email with a description of the problem you are experiencing to support@we-wood.us
2) If there is a physical issue with the watch, please take a picture and include it in your email. 
3) Once contacted, please ship all requested information, including your watch to the support center in your geographical zone.
If you have any questions please feel free to contact the support center in your geographical zone. 
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GEOGRAPHICAL ZONES:

Zone 1 
Europe
    Please go to www.we-wood.com and find your country in the drop down menu. On this page you will find support for your region.

Zone 2 
North America
South America
contact : support@we-wood.us
 
SHIP TO:
Lever Your Business
7401 Hollywood Blvd, Ste.2
Los Angeles, CA 90046

Phone: +1 (323) 848-4896

Zone 3 
Asia 
Africa
Australia
    Please go to www.we-wood.com and find your country in the drop down menu. On this page you will find support for your region. 

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If any problem is encountered within the first 60 days of purchase, thanks to WeWOOD SPECIAL CARE, WeWOOD will arrange the shipping and it will be at his own expense. Please contact the support center in your geographical zone via email for instructions. WEWOOD will contact you to let you know when your watch will be fixed and sent back to you.
If any problem is encountered within the first 60 days of purchase, return shipping will be paid by the sender. The watch will be repaired or replaced and will be sent back to the sender at WeWOOD expense.


PLEASE MAKE SURE TO DO THE FOLLOWING BEFORE SHIPPING:

  • The watch is wrapped, complete of all it's parts, without original packaging but well protected (preferably with bubble wrap).
  • The Return Form is fully completed and included in the return package. 
  • The receipt of purchase is included in the return package.