Refund Policy | WeWOOD Wood Watches

Refund Policy

 

You can return any watch discounted less than 25% for any reason within 7 days of receiving your purchase as long as it is complete and unused . If you need to make a return, please contact us at support@we-wood.us to obtain a return authorization # then send your watch along with your receipt and completed copy of the customer return form. Refunds can take up to 14 business days from when the watch is received for a check to be mailed to you.  

Exchanges and Store Credit 

Within 14 business days of receiving your order you may return any item discounted less than 25% for store credit or exchange. Items must be returned in their original packaging and be in new condition.

1. Any watches on Sale or discounted more than 25% from original price are not eligible for a refund. We can only offer store credit or exchange only.  

2. WeWOOD can only refund merchandise purchased directly from we-wood.us. If you have purchased our product from a vendor, you will have to apply directly to them for any refund requests. We can, however, replace and repair merchandise purchased from authorized vendor with valid proof of purchase.

3.  For returns and exchanges outside of the US the customer will be fully responsible for shipment costs and extra fees (taxes,conversation rate,custom and duties etc.)

 


*Note: WE ADVISE YOU SEND THE WATCH WITH TRACKING AND SIGNATURE REQUIRED IN CASE OF LOSS, CUSTOMERS ARE RESPONSIBLE FOR ALL POSTAGE COSTS FOR RETURNS AND EXCHANGES. 

 

HOLIDAY RETURNS/EXCHANGES 

Returns

You may return new, unused items discounted less than 25% for any reason up to 14 days after the Holidays (listed below) for a full refund of the cost of the merchandise minus shipping costs. Items must be returned in their original packaging and be in new condition. 

Exchanges and Store Credit 

You may exchange a new, unused items discounted less than 25% for any reason up to 21 days after the Holidays (listed below)

You may return any item discounted less than 25% for store credit for any reason up to 21 days after the Holidays (listed below). Items must be returned in their original packaging and be in new condition.

1. For returns and exchanges outside of the US the customer will be fully responsible for shipment costs and extra fees (taxes,conversation rate,custom and duties etc.)

2. To be considered a Holiday order, order must be placed no more than 1 week prior to these Holidays. EXCEPTION: Christmas 1 month prior.  Any orders placed after the given Holiday are subject to normal return and exchange policies  

 

 

Holiday List: 

-Christmas

-Valentine’s Day

-Mother’s Day

-Father’s Day

 

To return your purchase for any reason, please contact us at support@we-wood.us to obtain an RA (Return Authorization) number and customer return form.

Please carefully package your item, ideally in the same packaging that we used to ship it to you along with its packing materials. Make sure to enclose a copy of the completed return form (complete with RA# in the corresponding section).

 

1. We advise that you send the watch with tracking and signature required in case of loss

2. Shipping charges are not refundable unless the return/exchange is the result of our error. Items shipped without a return authorization number may be refused at time of delivery by our receiving department. Customer is responsible for all return shipping costs.

3. WeWOOD can only refund merchandise bought directly from we-wood.us. If you have purchased our product from a authorized vendor, you will have to apply directly to them for any refund requests. We can, however, replace and repair merchandise purchased from authorized WEWOOD vendors upon verification of the warranty.