Refund Policy

Return/Exchange Policy


You may return new, unused items discounted less than 25% for any reason within 7 business days of receipt for a full refund of the cost of the merchandise. Within 14 business days of receipt,  you may return any item discounted less than 25% for store credit or exchange. Items must be returned in their original packaging and be in original condition. To return your purchase for any reason, please contact support@we-wood.us to obtain an RA (Return Authorization) number and customer return form.


**NOTE: WeWOOD can only refund merchandise bought directly from we-wood.us. If you have purchased our product from a vendor, you will have to apply directly to them for any refund requests. We can, however, replace and repair merchandise purchased from vendors.


See our warranty page for more details.


Shipping charges are not refundable unless the return/exchange is the result of our error. Items shipped without a return authorization number may be refused at time of delivery by our receiving department. Customer is responsible for all return shipping costs.


Please carefully package your item, ideally in the same packaging that we used to ship it to you along with its packing materials. Make sure to enclose a copy of the completed return form (complete with RA# in the corresponding section).


**NOTE: We advise that you send the watch with tracking and signature required in case of loss;


If you are experiencing a problem with your WeWOOD watch, please see our warranty page.


Cancellation Policy

Requests for orders to be cancelled must be made before they have been shipped to receive a full refund. If merchandise has already shipped then the standard Return/Exchange Policy applies.


Refund Policy

If a refund is requested, expect a refund check within 7 to 14 days after we receive your return.


International Shipping Policy

WeWOOD does not cover the costs of duty/tax fees collected by the International Government’s Customs Department.